•International Orders: International orders may be subject to import duties and taxes, which are the responsibility of the buyer. These charges are determined by your local customs office and are not included in our shipping fees.
•All orders ship via FedEx International Priority from Nepal. A valid phone number is required for delivery. Please allow 3-5 business days for order processing before shipment.
# Shipping Policy
**Last Updated: January 2026**
## Processing Time
All orders are processed within **3-5 business days**. Each piece is carefully inspected and packaged to ensure safe delivery.
## Shipping Method
We ship exclusively via **FedEx International Priority** from Nepal.
## Delivery Times
- **North America**: 5-7 business days
- **Europe**: 5-7 business days
- **Asia-Pacific**: 3-5 business days
- **Rest of World**: 7-10 business days
## Phone Number Requirement
**A valid phone number is required for all orders.** FedEx requires this for international deliveries and may contact you regarding delivery.
## Duties & Taxes
**International orders may be subject to import duties and taxes.** These charges are:
- Determined by your country's customs office
- NOT included in our shipping fees
- The buyer's responsibility to pay upon delivery
## Tracking
You will receive a tracking number via email once your order ships. Track your package on the FedEx website.
## Lost or Damaged Packages
If your package is lost or arrives damaged:
1. Contact us within 48 hours
2. Provide photos of any damage
3. We will work with FedEx to resolve the issue
## Contact
Shipping questions? Email us at: support@blackeyesartisan.shop