# Terms & Conditions
**Last Updated: January 2026**
Welcome to BlackEyesArtisan. By using our website and purchasing our products, you agree to these terms.
## Age Requirement
You must be 18 years or older to browse and purchase from this site. By entering, you confirm you meet this requirement.
## Products
All products are handmade glass art pieces. Each piece is unique and may have slight variations from photos.
## Orders & Payment
- All prices are in USD
- Payment is processed securely via Stripe
- Orders are processed within 3-5 business days
## Shipping
- All orders ship via FedEx International Priority from Nepal
- A valid phone number is required for FedEx delivery
- Shipping times vary by destination (typically 5-10 business days)
- International duties and taxes are the buyer's responsibility
## Returns & Refunds
Due to the handmade and fragile nature of our products, we do not accept returns. If your item arrives damaged, please contact us within 48 hours with photos.
## Contact
Questions? Contact us at: support@blackeyesartisan.shop